Follow-Up

The follow up process is an essential step in managing the revenue cycle and is often over-looked. MedMD's professional staff follow-up on our client's submitted claims thereby shortening their revenue cycle. We offer a systematic follow up approach which entails reviewing clearinghouse reports, insurance reviews, insurance appeals, explanation of benefits (EOB) reviews, and extensive, direct contact with payor claim specialists.

Timely Follow-Up and Collections
The longer claims stay outstanding, the greater the opportunity becomes for that claim not to be reimbursed. MedMD can effectively follow-up and collect on any volume of claims our clients submit. Our professional staff's knowledge and experience with Medicare, Medicaid, and third-party payors allow MedMD to diligently pursue and collect each dollar allowable. MedMD's virtual response unit (VRU) will be in direct contact with insurance companies claims specialists allowing for quick and effective communication in determining possible problems with claims. In addition, MedMD will appeal claims that insurance companies fail to pay within the time the law allows.


Detailed Follow-Up to Minimize Aging A/R
MedMD provides solutions to follow up and reconcile reimbursements of our client's submitted claims. Our surgical clientele receive a detailed follow up within 10 to 15 days of submitting a claim and all clientele have a 30 day detailed follow up to ensure aging A/R is kept at a minimum. Experience and knowledge with Medicaire rules, insurance companies claims systems, and the Correct Coding Initiative allows MedMD's professional staff to stay constantly updated with common claim denials and changes in policies and procedural updates. Our state-of-the-art software and clearinghouse provide excellent support in catching and scrubbing errors in claims, as well as extensive information in order to track unpaid claims.

MedMD solutions include experience with EMR and with billing software including (but not limited to): Leonardo, Next Tech, Nex Gen, Fox Meadow, Medisoft, Compusystems, Coretex and McKessan. 

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